There are many conditions that does not require a GP appointment. Please check out our Pharmacy, Physiotherapy & Eye Conditions Tabs before contacting the surgery, it could save you time.
Consultations are by appointment and can be booked in person at reception, over the telephone or online via the link at the top of this page. All routine appointments can be booked after 9am each weekday these are accessible to not only our receptionists but online patients also(these are no longer limited), so please logon to your MHOL account to book. We also offer some Nurse and Health Care Assistant appointments online.
For urgent medical conditions appointments will be offered on the same day from 8am. The doctors at the practice have asked their reception staff to ask patients for a brief description of why you wish to be seen, this will help both the receptionists and the doctors to help you get to the correct service if required. Please do not be offended, this is being introduced in all practices across the country and is very much something that Welsh Government feel will help patients to access the correct services and to be seen as quickly as possible.
For non-urgent conditions, appointments will be given within 7 day with the first available doctor. Whilst we will always try to give you an appointment with your doctor of choice please understand that this is not always possible.
We will endeavour to see all patients within 30 minutes of their appointment. If we are unable to do this, an explanation will be given on request.
Consultations are for 10 minutes duration, if you think you might need longer please let the reception staff know. If you are more than 10 minutes late for your appointment you may not be seen and will be required to make a new appointment.
Patients requiring advice only may ring our dedicated GP advice line between 10.00 & 11.00 where our on-call doctor will be available for advice. Please listen carefully to the options to be put through to a GP.
In a number of cases it might be worth considering an appointment with a practice nurse rather than a doctor. Practice nurses are qualified to deal with many ailments and you may be seen more quickly. Some appointments are available to book through MHOL.
If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else. We offer an appointment reminder text which reminds you of your appointment and also allows you to cancel with just a reply text, this will save the need to contact the surgery. If you have not given your up-to-date Mobile Number please complete the Change of Details form on our Website or contact the surgery. Our Did Not Attend policy is if you do not attend 2 or more appointments within 6 months you may get a warning letter from the practice. As you can understand appointments are precious and there are many people who require to see a doctor or one of our nursing staff.