We are going to be updating our website regularly as and when there are any changes to advice or availability of services.
Our biggest aim is to keep all our patients and staff safe and healthy. We will keep you up-to-date on any service changes on this site when it happens.
Please listen to the advice from Public Health Wales and DO NOT COME TO THE SURGERY IF YOU ARE SHOWING SIGNS OF SYMPTOMS OF COVID-19
SURGERY & GP ACCESS
Surgery Opening Times will be 8am-6.30pm
THERE IS A STRICT 1 PATIENT AT A TIME AT RECEPTION, PLEASE OBSERVE THE 2 METRE SOCIAL DISTANCING WHILST WITHIN THE PRACTICE
We will now be running a restricted access service for bookings. We will only be offering on the day and up to 48hrs appointments. These appointments will be Telephone Consultations with a GP who can also offer Video Consultations if this would be more preferable, please ask when booking. If a Face-to-Face consultation is required the GP will give you a time to attend.
DO NOT ATTEND THE SURGERY UNLESS ASKED TO DO SO AND DO NOT ATTEND FOR YOUR APPOINTMENT MORE THAN 10 MINUTES BEFORE AS YOU MAYBE ASKED TO WAIT OUTSIDE OR IN YOUR CAR.
Nursing Appointments (including Healthcare Assistants) the practice will only be carrying out essential nursing services. These will be:
INR/Warfarin & High Risk Drug Monitoring
Urgent or clinically needed Blood tests
Dressings/Packings/Removal of Stitches
Prostate Cancer Injections
The Nursing Team will contact all patients booked the day before or on the morning of their appointment to carry out screening to insure well enough to attend surgery. Please contact the surgery if you become unwell.
You can order your medication in the normal way that you do currently. My Health Online is available (prescriptions only) and also our dedicated email for ordering email@example.com along with our dedicated Prescribing Line and our drop off box within our foyer.
PLEASE NOTE: Processing time will now be 48hrs
All patients requesting medication will now need to nominate a pharmacy for the prescription to be collected. Requests will not be processed unless this information is provided. This, I am sure you will understand, has been put in place to reduce the amount of patients that come to the surgery and will protect our staff and doctors to enable us to continue providing our medical services to our patients.
We ask that you only request your current medications and do not stockpile. This behaviour may cause a shortage of essential medicines.
Chemists have changed their opening times to enable them the time to process the huge amounts of prescriptions that they have received during this time. These are the latest that we are aware of (these are subject to change, please check individual pharmacies):
Shil Pharmacy (Thornhill) - 9.30 - 12 & 2-5 each day (closed Wed PM)
Boots (Cwmbran Town Centre) - 9-12 &2-5 (Mon-Sat) 10.30-12.30 & 1.30-3.30 (Sunday)
Boots (Old Cwmbran) - 9-1 & 2-6 (Monday-Fri)
Lloyds (Croesyceiliog) - 10-1 & 2-5 (Mon/Tues) 10-1 & 2-4.30 (Wed) 10-1 & 2-6 (Thurs & Fri) 9-1 (Saturday)
Due to the high demand that the pharmacies are facing, PLEASE ALLOW 72HRS before collecting your prescription after requesting at the surgery. Please do not ring the surgery until after this time as we will not be aware of where your medication is within the pharmacy processing.
Welsh Government have now completed sending letters to High Risk Patients (SHIELDING). If you have received one of these letters, please adhere to the advice that it includes. Patients who feel that they should have received a letter can contact the surgery but the list of conditions are very limited.
List of those who are extremely vulnerable – High Risk Group
- Solid organ transplant recipients
- People with specific cancers
- People with cancer who are undergoing active chemotherapy or radical radiotherapy for lung cancer
- People with cancers of the blood or bone marrow such as leukaemia, lymphoma or myeloma who are at any stage of treatment
- People having immunotherapy or other continuing antibody treatments for cancer
- People having other targeted cancer treatments, which can affect the immune system, such as protein kinase inhibitors or PARP inhibitors.
- People who have had bone marrow or stem cell transplants in the last 6 months, or who are still taking immunosuppression drugs.
- People with severe respiratory conditions including all cystic fibrosis, severe asthma and severe chronic obstructive pulmonary disease (COPD)
- People with severe single organ disease (e.g. Liver, Cardio, Renal, Neurological)
- People with rare diseases and inborn errors of metabolism that significantly increase the risk of infections (such as Severe Combined Immunodeficiency (SCID), homozygous sickle cell disease)
- People on immunosuppression therapies sufficient to significantly increase risk of infection
- Pregnant women with significant heart disease, congenital or acquired
- Children (up to the age of 18) with significant heart disease, congenital or acquired
Following a review of these a further search has been done for the following groups which are mainly and extension of the current above categories
- Further range of rare conditions
- Extended groups of immunosuppressive medications
- Additional cancer patients
- Additional transplant patients
- A broader range of lung disease
- Further Cystic Fibrosis patients
- Idiopathic pulmonary fibrosis
Information and Help is available to those who have received a shielding letters. Please click on the Further Information – Shielding on our website for all the details and contacts.
(Site updated 03/06/2020)